購物流程說明 | How to Order & Payment
以下為 ondo 生活館的購物流程與付款方式，請依照步驟完成下單，以加速出貨與服務。
This page explains how to place an order on our site and the available payment methods.
一、下單流程 | Order Flow
- 加入會員並登入 Register an account and sign in
- 挑選商品並加入購物車 Select products and add to cart
- 前往結帳頁，填寫收件資訊與配送方式 Proceed to checkout, fill in shipping details
- 選擇付款方式並完成付款 Select a payment method and complete payment
- 訂單成立並寄出確認信 Order is placed and a confirmation email is sent
二、訂單成立與通知 | Order Confirmation & Notifications
- 完成付款後，系統將寄送「訂購確認信」至您的註冊信箱。 A confirmation email will be sent after payment.
- 您可至「會員專區 → 訂單查詢」查看訂單內容與處理進度。Check details in “My Account → Orders”.
三、付款方式 | Payment Methods
- 信用卡（一次／分期，依銀行與活動為準）Credit card (lump-sum or installments as available)
- ATM 轉帳 ATM bank transfer
- 貨到付款／超商取貨付款（若有開放，以結帳頁顯示為準）Cash on delivery / Convenience-store pay (if available)
四、ATM 轉帳步驟 | ATM Transfer Steps
- 於結帳完成後，系統會提供本筆訂單的專屬轉帳帳號與金額。A unique virtual account and amount will be issued.
- 前往任一 ATM 或網銀，輸入銀行代碼（例：007 第一銀行）與 16 碼專屬帳號。Use the given bank code and 16-digit account.
- 轉入金額須與訂單金額一致；完成後請保留交易明細。Transfer the exact amount and keep the receipt.
五、訂單查詢與變更 | Order Lookup & Changes
- 僅在「訂單成立」狀態可申請取消或變更；一旦進入出貨流程即無法更改。You may cancel/modify only while the status is “Order Placed”.
- 需要協助請聯繫客服並提供訂單編號。Contact support with your order number for assistance.
六、發票開立 | e-Invoice
- 本館開立二聯電子發票並上傳至政府平台，可於「會員載具／共通性載具」查詢。We issue e-invoices uploaded to the government platform.
- 公司戶需於結帳時填寫統一編號與買受人。For business invoices, provide tax ID and buyer name at checkout.
七、注意事項 | Notes
- 訂單將於工作日處理；實際到貨時間依物流作業為準。Orders are processed on business days; delivery time depends on the carrier.
- 若因缺貨或資料不全導致延誤，我們將以 Email/電話主動聯繫。We will contact you if delays occur due to stock or information issues.
聯絡我們 | Contact Us
Email：ondo@iitclnet.com
電話：02-8630-5119
Phone: +886-2-8630-5119
本頁最後更新於 2025 年 7 月 28 日
Last Updated: July 28, 2025